SmallBizGenius Analysis
ZenMate VPN Reviews: Reliable Service But Inconsistent Customer Experience for Small Businesses
Category Breakdown
Scores based on analysis of 96 recent reviews
Pricing & Value
8.5/10Reviewers frequently praise ZenMate's low annual subscription cost, with many noting the VPN service offers excellent value for the price.
28 reviews mention thisProduct Performance
7.5/10While some customers report ZenMate reliably unblocks streaming content and solves connectivity issues, others complain of frequent disconnections and inconsistent performance, especially on desktop and mobile apps.
42 reviews mention thisCustomer Service
5.0/10Many reviewers express frustration with ZenMate's customer support, reporting long response times, unhelpful agents, and difficulty obtaining refunds or resolving technical problems.
34 reviews mention thisBilling & Subscriptions
4.0/10A significant number of customers complain about unauthorized account renewals and difficulties canceling or managing their ZenMate subscriptions.
28 reviews mention thisPros & Cons
What Customers Love
"Very low price (€20.28 Euros) per year."
"All good except BBC iPlayer is geo-blocked. Rapid reply received to my e mail. Developers have been informed and the issue will be resolved."
"The technical support team very quickly helped to solve the problem and returned the money spent."
Common Complaints
"Its ben 24 hours my Zenmate extension is not working.Non one respond on support email.Worst service and customer support too"
"Without my knowledge ZenMate added an auto-renewal to my PayPal account. I got an email on 3rd April informing me they have taken money from my Paypal, I requested a refund on the 4th of April."
"I have reminded them several times, but I only get an automated response, telling me how to download ZenMate (now cyberghost)"
Common Questions About Zenmate
Answers derived from customer review patterns
Is zenmate legit and trustworthy?
Based on 45 reviews, the legitimacy and trustworthiness of ZenMate seems mixed. While many customers report a generally reliable VPN service, a significant number of reviewers accuse ZenMate of shady business practices like unauthorized subscription renewals and poor customer support. Some even call the service an outright 'scam'. However, other users praise ZenMate's performance and value, suggesting the VPN provider may be legitimate but with inconsistent quality control and customer experience.
Based on 45 reviewsDoes zenmate have good customer service?
According to ZenMate reviews, the company's customer service is a major weakness. Many customers report long response times, unhelpful agents, and difficulty resolving technical issues or obtaining refunds. Some reviewers even allege that ZenMate's support team deliberately tries to distract and discourage users from getting refunds. Overall, the consensus seems to be that ZenMate's customer service is unreliable and poor, which detracts significantly from the VPN service's value.
Based on 36 reviewsIs zenmate worth it for small business?
For small businesses, ZenMate may be a worthwhile VPN option, but with some notable caveats. The service's low pricing and ability to reliably unblock streaming content make it an affordable choice. However, the consistent reports of technical issues, customer service problems, and billing complications could be dealbreakers for some small business owners who need a dependable, hassle-free VPN. Ultimately, ZenMate may be worth considering, but small businesses should carefully weigh the risks and be prepared to potentially switch providers if the service does not meet their needs.
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